Q: What do I do if I experience a problem with my digital television service? A: The Qwest Customer Care Team will help you with any problem you may encounter. Call us between 7 a.m. and 6 p.m., and if it's a problem with the Qwest network, we will fix it within the same day. Call after 6 p.m., and we will have it corrected by 11 a.m. the next day. If it is determined that Qwest is responsible for the problem and we are unable to resolve it within that time frame, you will receive a $20.00 credit on your next bill! Remember that you can call the Customer Care Team at (303) 383-9400 in Denver or (602) 266-1700 in Phoenix, seven days a week, 24 hours a day. Q: Are there any unique features that I need to know about? A: With Qwest Choice TV, you have the ability to block or unblock specific channels. You will also be able to set Pay-Per-View spending limit within your household. Q: Is satisfaction guaranteed? A: Watch Qwest Choice TV for 30 days. If for any reason you are not satisfied, we will refund your regular monthly charges. And whenever there is s a problem, just call (303) 383-9400 in Denver or (602) 266-1700 in Phoenix and we will respond quickly to make things right. Q: What information do you have about the Qwest Voice Messaging Indicator and On-Screen Caller ID? A: If you subscribe to Qwest Voice Messaging, a "Message Waiting" icon will automatically appear in the corner of your TV screen when a caller has left a message on your voice mail. A light on your Digital Gateway box will also be activated whenever a telephone caller has left a message. With Qwest Choice TV and Qwest Voice Messaging, there is no need to pick up the telephone to see if you have messages. Also, if you subscribe to Qwest Caller ID, you will see the name an d telephone number of the caller displayed on your TV screen. You can decide, without running over to the telephone, if you want to interrupt what you're watching to take the call. To subscribe to either of these services, call (303) 383-9400 in Denver or (602) 266-1700 in Phoenix. Q: How can I get customer support and technical assistance? A: Our service is designed for easy, problem-free use, but questions and problems occasionally arise. When this happens, we suggest you call the Customer Care Team locally at (303) 383-9400 in Denver or (602) 266-1700 in Phoenix, 24 hours a day, seven days a week.

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